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Masterclass Excelencia en el Servicio en Sala y Terraza – Madrid – Berlin Auditores

Masterclass Excelencia en el Servicio en Sala y Terraza – Madrid

MASTERCLASS

Masterclass Excelencia en el Servicio en Sala y Terraza en restaurantes, hoteles, bares y catering.

 

CONTENIDO

-Programa

1- Creación de equipos.

2- Cuidar el desempeño de cada persona del equipo.3- Diferentes perfiles de clientes.

4- Solución sobre la marcha de un problema lo más discreta y rápidamente posible.

5- Controlar momentos de estrés durante un servicio.

6- Protocolos de servicio en sala.

7- Cómo moverse en la sala (elegancia y eficacia).

8- Toma de reservas.

9- Recibir y despedir al cliente correctamente.

10- Montaje en terraza

11- Decoración terraza

12- Control de terraza

13- Servicio en mesa de terraza

14- Oferta gastronómica en terraza

15- Aperitivo en terraza

16- Protocolo en terraza

-Programa de Vinos

1- Denominaciones de Origen Españolas, D.O.P, V.T.

2- Variedades de Uva Preferentes Españolas

3- Elaboración y Tipos de Vinos

4- Conservación y Mantenimiento

5- Rotación

6- Oferta Gastronómica

7- Venta y Servicio de Vinos en el Restaurante

8- La Decantación

9- Protocolo Básico de Vinos

10- Iniciación de la Cata de Vinos

11- Se Degustarán y Analizarán una selección de Vinos

12- Cata a Ciegas

 

-DURACIÓN DEL CURSO 8h, 9:00 a 14:00 y de 15:00 a 18:00

Madrid Miércoles Dia 24 de noviembre de 2021 – Escuela de Negocios y Dirección de Madrid.

Fecha de Inicio del curso

9:00 am

noviembre 24, 2021

Fecha final del curso

6:00 pm

noviembre 24, 2021

Direccion

Madrid - Escuela de Negocios y Dirección de Madrid.

Instructores del curso

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Jacob Martín

CEO

1587053868218
Gaspar Andres

Director Gastronómico